Service Improvements

"You talked. We listened."

Wednesday, March 23, 2011 | Categories:

AMTRAN announced plans to institute service improvements to the bus system based on customer feedback.  The changes will take effect beginning June 13.


“You talked.  We listened.”


Last year, an outside firm did an in-depth survey of AMTRAN customers to find out what changes they would like to see for the bus service.  The overwhelming response was for shorter trip times, fewer transfers, one-seat rides to the grocery store, and more direct service to Wal Mart, Logan Valley Mall, and Logan Town Centre.


Based on those survey results, AMTRAN staff have spent the last six months re-designing the bus system to meet those customer needs.  Drivers also provided valuable input in making these improvements.


According to Eric Wolf, AMTRAN General Manager, “Our customers talked, and we listened.” 


Beginning June 13, every route will include at least one grocery store so customers can have a one-seat ride to the supermarket.  Most customers will be able to ride to Logan Valley Mall and Wal Mart without transferring.  Return trips from Wal Mart and the mall will also be shorter.


Customer Information


Wolf added that AMTRAN wants customers to have a clear understanding of how the service improvements will affect them.  Information is available 24/7 on AMTRAN’s website as well as on the buses.  Customers can also call AMTRAN Customer Service with questions at 944-4074 Monday through Saturday from 5:30 a.m. to 5:30 p.m.


AMTRAN has scheduled five public meetings April 2-7 to meet with customers face-to-face to explain the service improvements and to get their feedback.  (Schedule attached.)


No service cuts


Transit providers across the country are cutting service due to government funding reductions.  For now, AMTRAN has no plans to cut service hours for the next fiscal year beginning July 1.  AMTRAN plans to implement these service improvements with the same number of buses and the same number of drivers as they have now.  However, Wolf stated that if there is not a transportation funding solution from Harrisburg soon, AMTRAN customers will be looking at significant service cuts a year from now.


AMTRAN Public Meetings

for customer feedback on proposed service changes.


Saturday, April 2

10:00 a.m. - 12:00 noon and 2:00 - 4:00 p.m.

Trolleyworks Conference Room

at 3316 Fifth Avenue across from the AMTRAN garage

via Eldorado, Broad, Pleasant Valley and Crosstown routes.


Tuesday, April 5

5:00 - 7:00 p.m.

Trolleyworks Conference Room

If you can get to this meeting using a regular route,

AMTRAN will make sure that you get a ride home.


Thursday, April 7

9:00 a.m. at Green Avenue Tower

11:00 a.m. at IDA Tower